FRTA’s fixed-route service is accessible to persons with disabilities. Buses are equipped with wheelchair lifts and/or ramps that enable persons in wheelchairs, or persons who cannot navigate steps, to ride the bus. Operators are trained to assist riders to use lifts/ramps, secure wheelchairs, provide information on destinations served and announce stops.
Effective July 1, 2018, the full fare cost for riding any fixed bus route is $1.50 per trip. Reduced fares will be $0.75.
ride for reduced fare ($0.75).
Passengers with a valid MA Commission for Blind card ride for free.
FRTA ID’s for those over 60 and for students are preferred, but not necessary, to receive a discounted fare. Riders may purchase an FRTA issued ID at the FRTA Administrative Office for a $3 fee.
Children under 5 ride free with a fare paying adult.
You can purchase tickets at the John W. Olver Transit Center or at the fare box on the bus. Once purchased tickets are not redeemable for cash.
The FRTA Administrative office is located at 12 Olive St. Greenfield MA on the second floor. Fare cards can be purchased in $1, $15 and $25 dollar increments. The Administrative office accepts cash, personal check with photo ID or debit/credit card (Visa and MasterCard). Fare cards are then used in the fare box with any remaining value printed on the back of the card.
All FRTA buses are equipped with fare boxes that can print a fare card that will act as a multiple use card and the fare boxes are designed to accept all coins as well as denomination of bills up to $20.00. Change cannot be made on the bus. Let the driver know you are using a larger bill and the fare box can print a stored value fare card that can then be used the next time you board. The proper amount of your fare will be deducted each time. Ask your driver for details.
You are allowed a free transfer between any FRTA fixed routes at the JWO Transit Center provided you are utilizing the next available route of your choosing. For example, if you arrive at the JWO at 12:45pm on the Route 21 and wish to use a transfer to board the Route 32, you must board at the next available trip (1:00pm).
Just ask the bus driver for a transfer before you exit the bus and the driver will give you an electronic transfer from the fare box.
Fare Box Information
For customers who pay cash fares simply drop the coins in the coin slot or insert a bill in the bill slot.
If you are paying a reduced fare be sure to show your ID to the bus driver before paying the fare. FRTA reduced fare photo ID cards are available from the FRTA Administrative office for $3.00 and are valid for one or three years – depending on the designation of the card.
The fare boxes are designed to accept coins and bills of any denomination up to $20.00 – please note that change is not issued for the difference between your fare and the amount of money you insert in the fare box and the operator of the vehicle does not have access to cash, nor can s/he make change. If you are not using exact change you will receive the difference as a stored value ticket. The balance will print on the card and the ticket can be used toward your fare at a later date.
Transfers and fare cards all have a magnetic stripe on them and are to be inserted into the fare box. They do not expire, are non-replaceable and non-refundable.
If your magnetic stripe card does not work properly please obtain and complete the Fare Box Error Form from the operator and return it along with the failed card to the operator. S/he will forward the documentation to the Assistant General Manager of Franklin Transit Management, Inc.
Questions & Answers About Fare boxes:
Q: Where can I buy fare cards?
A: On the bus and at the FRTA office on the second floor of the JWO Transit Center between 8:00 am and 4:00 pm, Monday through Friday. Cash, Check, MasterCard, Visa and Discover (please have your photo ID ready when making check and credit card purchases) are accepted for purchases in the office.
Q: What kind of fare cards will I be able to buy on the bus and at the FRTA office?
A: $1, $15 and $25 fare cards will be for sale on the bus and at the FRTA office.
Q: What will the fare box accept for fare?
A: The fare boxes will accept all coins, bills from $1 to $20 dollars and magnetic fare tickets.
Q: Does the fare box give change?
A: No, exact fare should be used. In the event that you do not have exact change, the fare boxes will issue magnetic fare cards that can be used for future trips. These cards, like the fare card, are not redeemable for cash.
Q: Will you replace my lost, stolen or damaged fare card?
A: No. The FRTA is not be responsible for lost, stolen or damaged fare cards.
Q: Can I exchange my unused fare card in for a cash refund?
A: No. Once the card is purchased it becomes the property of the holder and refunds are not issued.
Q: Once my card is full, will a second card be issued from the farebox indicating what my remaining balance is?
A: Please pay attention to the value left on your card. If the area displaying your remaining balance is limited, notify the operator and the fare box will issue a second card indicating your remaining value. This could take up to 10 seconds to produce.