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Fixed Route Schedules

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Complaints

FRTA and its Operator, FTM, Inc. are not responsible for lost, damaged, or stolen property.

Customer Support for Complaints or Concerns
Please contact the Customer Call Center at (413) 774-2262 Monday through Friday from 8:00 am – 4:00 pm.

A complaint will only be investigated if the following information is provided:

  • Date and time of allegation
  • Route or bus number
  • Location i.e. bus stop, town or street name

Use this form to contact the FRTA with any complaints you want us to know about.

  • Nature of Complaint

  • Incident Details

Title VI/ADA Complaints

The Franklin Regional Transit Authority assures every effort will be made to ensure nondiscrimination in all of its programs whether those programs are federally funded or not. Please refer to the FRTA’s Title VI Policy to learn more about the FRTA’s compliance with Title VI of the Civil Rights Act of 1964.

Please click here… for Title VI Information.

Please click here… to learn more about placing a Title VI/ADA complaint.