The FRTA will broker it’s final HST trip on June 30, 2021. Contracts to broker MassHealth transportation services in Franklin County were awarded to Montachusett Regional Transit Authority (MART) starting on July 1, 2021.

Customers accustomed to calling the FRTA to schedule their transportation will now contact MART at (866) 834-9991.

The HST office in Boston can be reached at (617) 847-3427, hstinfo@mass.gov , or hstcomplaintincident@mass.gov to submit trip feedback.

The FRTA was one of six Regional Transit Authorities in Massachusetts that broker transportation for consumers of six state agencies: the Department of Medical Assistance (known as MassHealth, DMA or Medicaid), the Department of Public Health (DPH), the Department of Developmental Services (DDS), Massachusetts Rehabilitation Commission (MRC), Department of Mental Health (DMH), and Massachusetts Commission for the Blind (MCB). The FRTA provided this service in the Franklin County, under a contract with the Human Service Transportation (HST) Office in Boston. The FRTA contracted with ten area service providers and scheduled trips for DMA consumers. Trips for DPH-EI, DDS, MRC, DMH, and MCB consumers were also provided under contract and scheduled in coordination with their respective state agencies.